Tag: NPS
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Is NPS a good metric for a small business?
9 MIN READNPS was evangelized by the likes of Allianz, Apple, and Philips. But what if you’re none of those and only own a small business? Could NPS be a good metric for you? I go over some assumptions baked into NPS so you know how to implement it best—and whether you should.
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Make an NPS survey for free in Google Forms
5 MIN READIn this easy guide, I cover the exact steps to create your NPS survey in Google Forms. Learn how to write your questions the right way and program the survey logic correctly, and be on your way to collect your NPS data like a pro—for free!
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How to write the NPS question correctly?
11 MIN READLearn the correct wording for the NPS survey question and write it the way it was intended when the metric was developed and validated. See examples of custom NPS questions as well—and develop one that fits your needs by following the free survey question template included at the end of the article.